Zeronix Store - FAQ
About Us
Our Policies
FAQ & Contact
FAQ for Zeronix Store
Last Updated: Sunday, June 29, 2025, 08:37 AM +04
Welcome to the Zeronix Store FAQ! This page provides detailed answers to your questions about purchasing laptops, desktops, workstations, servers, IT networking products, printers, scanners, and accessories in the UAE and GCC. Visit https://zeronixstore.com/ for more.
What IT Products Are Available at Zeronix Store?
Zeronix Store offers a premium selection of brand new laptops, desktops, high-performance workstations, servers, IT networking equipment (routers, switches), printers, scanners, and essential accessories across the UAE and GCC.
How Long Does Shipping Take in the UAE and GCC?
UAE: Deliveries arrive in 1-3 business days after order confirmation.
GCC Countries: Expect 5-7 business days, depending on customs clearance. The Zeronix Store FAQ will notify you of any delays.
What Are the Shipping Costs?
-
UAE: Free shipping on orders above AED 500; a flat AED 30 courier charge applies for orders below AED 500.
-
GCC Countries: Free shipping on orders above AED 1,000; a flat AED 50 charge applies for orders below AED 1,000.
notes additional fees may apply for remote areas or bulky items like servers.
What If I Receive a Faulty Laptop or Printer?
You can return defective items like laptops or printers within 30 days. The Zeronix Store FAQ confirms we cover return shipping and provide a full refund or replacement.
How Can I Reach Customer Support?
📧 Email: support@zeronixstore.com
📞 Phone: +971 567850662
🕐 Hours: Monday – Saturday, 10 AM to 6 PM (closed Sundays).
We ensures responsive support during these times.
What Payment Methods Can I Use?
Choose from secure options like credit cards, bank transfers, or online wallets. The Zeronix Store FAQ guarantees compliance with UAE financial standards for safe transactions.
Can I Return a Custom-Configured Server?
No, custom servers or workstations are non-returnable unless defective, as per the Zeronix Store FAQ and our Return Policy.
How Do I Track My Delivery?
After order confirmation, you’ll receive a tracking link via email. If issues arise, the Zeronix Store FAQ suggests contacting support for assistance.
What Should I Do If My Scanner Is Damaged on Arrival?
Report the damage immediately to support@zeronixstore.com with photos. The Zeronix Store FAQ assures a fast resolution under our Return Policy.
Can I Change My Order After Placing It?
Modifications are possible within 24 hours if stock permits. Call +971 567850662 promptly. The Zeronix Store FAQ recommends quick action.
Do You Provide Installation Help for Servers?
We include basic setup guides with servers. For advanced installation, reach out to our support team. The Zeronix Store FAQ advises professional services for complex setups.
What Happens If a Product Is Out of Stock?
We’ll email you with alternatives or a refund option. The Zeronix Store FAQ ensures clear communication in such cases.
Are There Discounts for Bulk IT Purchases?
Yes, bulk orders for desktops or networking gear may qualify for discounts. Contact support@zeronixstore.com for details. The Zeronix Store encourages inquiries for tailored offers.