Zeronix Store Return Policy – Refunds & Exchanges
Company Info
Our Policies
Introduction to Refunds & Exchanges
Welcome to the Zeronix Store return policy page. At Zeronix, we strive to deliver a seamless and trustworthy shopping experience. If you’re not completely satisfied with your purchase, we’ve outlined clear refund and exchange guidelines to help make things right.
Whether you’re buying laptops, IT components, or networking gear, your satisfaction is our priority.
Return & Exchange Window
You may request a refund or exchange within 7 days of receiving your order, provided the item meets the following conditions:
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Product is unused, in its original packaging, with all manuals, accessories, and seals intact
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A valid purchase invoice is available
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The request is made through our support team at
support@zeronixstore.com
Note: Opened software, consumables (like printer ink), and items marked as non-returnable are not eligible for return. Please note that the Zeronix Store return policy may vary depending on the product category.
Items Not Eligible for Refund
We are unable to accept returns or exchanges for the following:
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Products that are physically damaged after delivery
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Items without original packaging or missing accessories
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Customized PCs, opened components, or items modified after delivery
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Digital licenses, downloads, or subscription-based software
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Products listed as “Non-Returnable” or “Final Sale”
Exchange Policy
We will replace or exchange products if they are:
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Defective or dead on arrival
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Damaged in transit (reported within 24 hours)
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Incorrect item delivered
In such cases, contact us within 24 hours of delivery with photo evidence and your order number.
Refund Method
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Refunds will be processed back to your original payment method within 7–10 business days after product inspection and approval.
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If you paid via bank transfer or COD, we will issue the refund via bank transfer after collecting your account details.
Note: Refunds may take additional time depending on your bank’s processing timelines.
Return Shipping Process
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To return a product, please contact our support team first.
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Items must be packed securely to avoid damage during transit.
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In most cases, return shipping charges will be borne by the customer unless the item is damaged, defective, or wrongly delivered.
Warranty Support
The Zeronix Store return policy is designed to offer transparency and protection for both sides. We’re committed to providing high-quality, original IT products with zero excuses, zero delays, and zero compromises.
Need Help?
For any queries regarding refunds or exchanges, contact us:
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📧 Email:
support@zeronixstore.com -
📞 Phone:
+971 567850662 -
🕐 Hours: Monday –Saturday , 10 AM to 6 PM
Final Note
Please retain all packaging and proof of purchase until your return or exchange has been processed. Zeronix Store reserves the right to reject returns that do not comply with this policy.
Thank you for shopping with Zeronix Store where every great tech story starts from zero.