Zeronix Store - Return Policy
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Return Policy for Zeronix Store
Last Updated: June 29, 2025, 08:01 AM +04
At Zeronix Store, we strive to ensure your shopping experience is exceptional. This Zeronix Store Return Policy outlines our guidelines for returns, refunds, and exchanges to provide you with a hassle-free process. Read on to understand your rights and our procedures for returning products purchased at www.zeronixstore.com.
1. Eligibility for Returns
To qualify for a return under the Zeronix Store Return Policy, review these category-specific conditions:
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Timeframe: Request a return within 30 days from delivery for all products, including laptops and servers.
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Condition: Items must be unused, in original packaging, and in like-new condition with all accessories (e.g., cables for printers, manuals for scanners).
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Proof of Purchase: Provide your order number or receipt.
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Category-Specific Exclusions:
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Servers and Workstations: Non-returnable if configured or installed unless defective.
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IT Networking Products: Returns for routers or switches require original firmware settings.
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Printers and Scanners: Ink cartridges or toner must be unopened; used items are non-returnable.
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IT Accessories: Non-returnable if packaging is damaged (e.g., mouse, keyboards).
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2. How to Initiate a Return
Follow these steps to process your return with the Zeronix Store Return Policy:
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Contact Us: Email support@zeronixstore.com with your order number and reason for return.
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Return Authorization: We will issue a Return Merchandise Authorization (RMA) number.
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Shipping: Ship the item back within 7 days of receiving the RMA using a trackable method. Include all components (e.g., server RAM, networking cables).
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Cost: Customers cover return shipping unless the product (e.g., defective laptop) is faulty.
3. Refund and Exchange Process
Upon receiving your return, the Zeronix Store Return Policy ensures:
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Inspection: We check returned desktops, printers, or networking gear within 5 business days.
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Refunds: Approved refunds are credited to your original payment method within 10 days, minus shipping fees.
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Exchanges: Request a replacement (e.g., a new scanner or workstation) subject to stock availability.
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Defective Items: For faulty products, we cover return shipping and offer a full refund or replacement.
4. Exceptions to the Zeronix Store Return Policy
Certain items are exempt from the standard Zeronix Store Return Policy:
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Sale Items: Discounted laptops or networking products are final sale unless defective.
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Custom Configurations: Workstations or servers with custom specs are non-returnable.
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Opened Consumables: Printer ink or scanner cleaning kits cannot be returned if opened.
5. Your Rights
Under this Zeronix Store Return Policy, you are entitled to:
A refund or exchange for defective IT products like desktops or scanners.
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Updates on return status via email.
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Support from our team during business hours.
Check local consumer laws for additional rights and contact us for assistance.
6. Changes to This Policy
We may update the Zeronix Store Return Policy to reflect new processes. Review this page regularly, with the “Last Updated” date showing the latest changes.
Need Help?
For any queries regarding refunds or exchanges, contact us:
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📧 Email:
support@zeronixstore.com -
📞 Phone:
+971 567850662 -
🕐 Hours: Monday –Saturday , 10 AM to 6 PM
For GDPR-related inquiries, our Data Protection Officer can be reached at dpo@zeronixstore.com.