At Zeronix Technology, your satisfaction is our priority. We strive to ensure every order is fulfilled accurately and arrives safely. The following terms explain our shipping, returns, and refund procedures:
🚚 Shipping Policy
Delivery Areas:
We currently ship to all locations across the United Arab Emirates (UAE).
Processing Time:
Orders are typically processed within 1–2 business days.
Delivery Timeframe:
- Dubai & Sharjah: 1–3 working days
- Other Emirates: 2–7 working days
Shipping Charges:
- Free Delivery on orders over AED 500
- Flat delivery charge of AED 25 on all other orders
Pickup Option:
Pickup from our store is available upon request. Contact customer support for arrangements.
🔁 Returns & Exchange Policy
We accept returns or exchanges in the following cases:
✅ Eligible Conditions:
- You received the wrong product
- The product has manufacturing defects
- You received a damaged or non-functional item
In such cases, you may request:
- A replacement with the same product
- An exchange for a different item listed on our website (price differences will apply)
⚠️ Restrictions & Manufacturer-Specific Policies
Some products sold on zeronixstore.com may be covered by the manufacturer’s own return and warranty policies. In such cases:
- Returns or repairs must be handled directly with the manufacturer or authorized supplier
- Our customer service team may guide you, but cannot process such returns internally
- Refer to the respective brand’s website for full details
📦 Return Process
- Contact Us
Email: support@zeronixstore.com
WhatsApp: +971 567850662
Provide your order number and reason for return - Return Authorization
Our team will guide you and issue a Return Authorization (RA) if eligible - Packaging
Products must be returned in original packaging, with all accessories, manuals, and labels intact - Shipping
Ship the item to the return address provided by our support team - Inspection & Processing
After receiving and inspecting the item, your refund or replacement will be processed accordingly
💳 Refunds
- Refunds will be issued to the original payment method
- Shipping charges are non-refundable unless the return is due to a wrong or defective item
- Refunds are processed within 7–10 business days after return approval
🔄 Exchanges
Please note:
We do not offer direct exchanges for changes in product color, size, or model preferences. You may return the item (if eligible) and place a new order.
📞 Contact Us
For any return or shipping-related concerns, contact our support team:
Email: support@zeronixstore.com
WhatsApp: +971 567850662
Note: This policy is subject to change without prior notice. Please review our latest terms before placing an order.